PLEASE READ CAREFULLY. Ensure you take the time to read and understand the conditions of booking set out below prior to booking a tour with us. Once your booking has been confirmed with us, you are obliged to abide by the following terms and conditions. They are as follows:
1. Booking conditions
1.1 All bookings are made with Wild N Happy Group Ltd (us/we).
1.2 By booking an activity/tour with us you are deemed to have agreed to these Booking Conditions (which constitutes the entire agreement between you and us) and your booking will be accepted by us on this basis.
1.3 The services to be provided are those referred to in your booking confirmation ticket.
1.4 A booking is only secured once full payment is received and Wild N Happy Group Ltd has sent email or written confirmation.
1.5 If we accept your booking we will issue a booking confirmation ticket. A contract will exist between us from the date we issue the booking confirmation ticket.
1.6 It is the responsibility of the client to make sure the activity/tour dates booked are accurate.
1.7 Activity/Tour Requirement: All activity/tours must have a minimum of 6 persons in order to run. See “Changes by Wild N Happy Group Ltd” for information on refunds in case of minimums not being met.
1.8 Dates, itineraries and prices are valid from 01 January 2020 until 31 December 2020. Beyond 31 December 2020 dates, itineraries and prices are indicative only.
- All bookings with carriers and other service providers are subject to the terms and conditions and limitations of liability imposed by those carriers and other service providers. Please note that some of these limit or exclude liability in respect of death, personal injury, delay and loss or damage to baggage. Although Wild N Happy Group Ltd cannot accept any responsibility for any loss as a result of such actions or as a result of any act of omission of any such third parties, Wild N Happy Group Ltd will assist in the resolution of reasonable disputes.
- Every effort is made to ensure the accuracy of our brochures and other printed material at the time of going to print, however Wild N Happy Group Ltd cannot be held responsible for printing and typographical errors.
2. Activity/Tour requirements
2.1 All participants under the age of 18 must be accompanied by a legal guardian, or in lieu of a legal guardian, by an escort over the age of 18, appointed by their legal guardian. The legal guardian or their designate will be responsible for the participant under the age of 18 day to day care. If a legal guardian elects to designate an escort in their lieu, they will be required to complete and sign a relevant document, to delegate their authority.
2.2 For the majority of our activity/tours we have no upper age limit though we remind you that our activity/tours can be physically demanding and clients must ensure that they are suitably fit to allow full participation.
2.3 It is the responsibility of the client to ensure that they obtain proper and detailed medical advice at least two months prior to participation for the latest health requirements and recommendations.
3. Pricing and additional charges
3.1 Our activity/tour prices are subject to variable and seasonal pricing, both of which are standard practice within the travel and tourism industry. This means our prices:
- May vary at any time in accordance with demand, market conditions and availability.
- It is likely that different clients on the same activity/tour may have been charged different prices. Any reduced pricing or discounts that may become available after you have paid will not apply.
- If a client wishes to cancel a booking to take advantage of a cheaper price, full cancellation conditions apply.
- The most up to date pricing is available on our website.
- Prices are stated in euro and are subject to currency exchange rates.
- We reserve the right to impose additional charges up to 48 days before departure due to unpropitious changes in exchange rates, increases in transportation costs, increases in local operator costs, taxes, or if government action should require us to do so. In such instances we will be responsible for any amount up to 2% of the activity/tour price and you will be responsible for the balance. If any additional charge results in an increase of more than 10% of the activity/tour price you may cancel the booking within 14 days of notification of the additional charge and obtain a full refund. We will not charge any booking for participation within the validity of this brochure once paid in full.
- All multi-day tours have a 25% deposit. Final payment of the remainder is due 60 days before departure date or on the date of booking if within 60 days of departure date. Failure to pay the remainder within 3 days of this payment notice may result in booking being cancelled.
3.2 Only one discount code may be used per order.
3.3 Tour add-ons (e.g pre and post night accommodations are exempt from any discount codes or offers).
4.1 The cost of an activity/tour includes:
- all listed activities outlined in the Activity/Tour Details
- all transport listed in the Activity/Tour Details
- the services of a group guide as described in the Activity/Tour Details
5.1 The cost of the activity/tour does not include:
- International or internal flights unless specified
- Airport transfers, taxes and excess baggage charges unless specified
- Meals other than those specified in the Activity/Tour Details
- Visa and passport fees
- Travel insurance
- Optional activities and all personal expenses
6. Optional activities/services
6.1 Optional activities/services not included in the activity/tour price do not form part of the activity/tour or this contract. You accept that any assistance given by the group guide in arranging optional activities/services does not render us liable for them in any way. The contract for the provision of that service will be between the client and activity/service provider.
7. Travel Insurance
- The price of Wild N Happy Group Ltd tours does not include travel insurance.
- Wild N Happy Group Ltd strongly recommends that all clients take out comprehensive insurance cover for cancellation, medical expenses, personal accident, personal baggage, money and public liability before travelling.
- Wild N Happy Group Ltd accepts no responsibility for the theft, loss or damage to personal belongings or liability for personal injury/death at any time during the duration of your activity/tour.
8.Cancellation or amendments
8.1 All cancellations must be received in writing to Wild N Happy Group Ltd and confirmed by Wild N Happy Group Ltd.
14 Days or Less
8.2 At the discretion of Wild N Happy Group Ltd, clients who cancel 14 or more days in advance will be able to reschedule an activity/tour. Subject to availability.
8.3 Refunds will be calculated from the day the notification of cancellation is received. Refunds are based on the above chart.
8.4 Clients are strongly advised to take out cancellation insurance at the time of booking which will cover cancellation fees.
8.5 If the client leaves an activity/tour for any reason after it has commenced we are not obliged to make any refunds for unused services. No refund will be made if the client fails to join an activity/tour, join it after its designated departure date, or leave it prior to its completion. The above cancellation fees are in addition to fees which may be levied by accommodation providers, travel agents or third party tour and transport operator fees.
8.6 We may cancel an activity/tour at any time up to 14 days before departure. We may cancel an activity/tour at any time prior to departure if, due to terrorism, natural disasters, political instability or other external events it is not viable for us to operate the planned itinerary. If we cancel the activity/tour, the client can transfer amounts paid to an alternate departure date or alternatively receive a full refund. In circumstances where the cancellation is due to external events outside our reasonable control refunds will be less any unrecoverable costs. We are not responsible for any incidental expenses that the client may have incurred as a result of their booking including but not limited to visas, vaccinations, travel insurance excess or non-refundable flights.
8.7 If the client wishes to transfer from one activity/tour to another or transfer their booking to a third party, the client must notify us at least 30+ days prior to the proposed departure date. A fee of €35 per person per change may apply (in addition to any charges levied by accommodation, transport or other service providers). If the client notifies us less than 30+ days prior to the proposed departure date the refund policy applicable to cancellations will apply. Transfers to a third party are only permitted where the transferee meets all the requirements in relation to the activity/tour, and transfers to another departure can only be made to a departure within the current validity period.
8.8 Amendments to any other arrangements made in conjunction with the activity/tour may incur a €35 administration fee per booking per change. This fee is in addition to any additional charges levied by accommodation, transport or other service providers. No amendments are permitted to the booking within 14 days of departure.
9. Changes by Wild N Happy Group Ltd
9.1 Wild N Happy Group Ltd reserves the right to vary, modify or cancel any itinerary, either partially or fully.
- In the event of cancellation of an activity/tour by Wild N Happy Group Ltd a full refund or alternative travel arrangements will be offered to all clients booked onto the activity/tour.
- If access to any county or area is prohibited for reasons beyond Wild N Happy Group Ltd’s control the client will be entitled to choose between accepting the change, accepting an alternative activity/tour if Wild N Happy Group Ltd cannot offer substitute services or a refund. The amount of the refund will be prorated based on the total number of activity/tour days already done.
- We reserve the right to change an itinerary after departure due to local circumstances or events outside of our control. In such emergency circumstances the additional cost of any necessary itinerary alterations will be covered by the client. Please note we are not responsible for any incidental expenses that may be incurred as a result of the change of itinerary such as non-refundable flights.
- Under no circumstances will Wild N Happy Group Ltd be held responsible for weather conditions. No booking can be cancelled or amended on the basis of weather conditions.
- We accept no responsibility for weather conditions that may affect the delivery and implementation of our itinerary.
10. Clients Travelling
- Clients must observe the laws and regulations of the countries visited, including customs and foreign exchanges restrictions. If the client does not, they may be asked to surrender their Wild N Happy Group Ltd ticket. This may be cancelled without refund.
- In the interest of safety there may be times when a Wild N Happy Group Ltd representative has to make a decision. It is a condition of booking that the client must comply with the authority and decisions of the appointed Wild N Happy Group Ltd representative. If the client does not comply with the Wild N Happy Group Ltd representative and are not compatible with the general enjoyment and well-being of the members of the activity/tour, Wild N Happy Group Ltd reserves the right to exclude the client from continuing the activity/tour. In such a case, Wild N Happy Group Ltd will not be liable for any refund, compensation or any additional costs incurred by the client. Wild N Happy Group Ltd cannot accept responsibility for the behaviour of others on an activity/tour nor if curtailed as a result.
- The client appreciates and acknowledges that the nature of this type of activity/tour requires considerable flexibility and they should allow for alternatives. The itinerary provided for each activity/tour is representative of the types of activities contemplated, but it is understood that the route, schedules, itineraries, amenities and mode of transport may be subject to alteration without prior notice due to local circumstances or events.
- Our activities/tours are guaranteed to depart once they have 6 fully paid participants. Many of our activities/tours are designed to fit with other departures to create a longer “combination” trip; this means that some of your group may have already been travelling together for some time when the client commences their activity/tour. If the client would like to know how many people are booked on the activity/tour or any combination activity/tour, please don’t hesitate to ask us prior to making the booking.
- If there are insufficient numbers on a tour, Wild N Happy Group Ltd shall provide alternative transportation for all or part of a tour route. We will notify guests of such changes in advance.
- If traveling with children under 5 years of age, you must inform the company in advance (at least 14 days) so arrangements can be made to facilitate travel e.g child seat on bus.
- We highly recommend that clients don’t carry valuable items with them (e.g phones) on any of our water based activities as we are not responsible for any accidents arising from any damage to said items in the course of the tour.
11. Client responsibilities
- The client acknowledges that the nature of the activity/tour is adventurous and participation involves a degree of personal risk. It is also the responsibility of the client to acquaint themselves with all the relevant activity/tour information and the nature of their itinerary. The client acknowledges that the decision to partake is made in light of consideration of this information and the client accepts that they are aware of the personal risks attendant upon such participation.
- Wild N Happy Group Ltd must be advised of any medical conditions, or physical disability of the client that requires special attention when the booking is made.
- When a client is booked with Wild N Happy Group Ltd, they accept responsibility for any damage or loss they cause. Full payment for any such damage or loss must be paid at the time directly to the owner or manager or other supplier. If a client fails to do so, s/he will be responsible for meeting any claims (including legal costs) subsequently made against Wild N Happy Group Ltd as a result of his/her actions.
- If a client wishes to not participate in a given activity or day of the tour they must notify via email Wild N Happy Group Ltd of their decision.
- Clients are expected to be respectful to other activity/tour members and people around them. Failure to do so may result in their being asked to leave the activity/tour by the Group Guide, with no right of refund. It is also in our rights not to carry the client on any future activity/tours booked. The client must at all times comply with the laws, customs and laws of the country, and they also agree to participate in accordance with our responsible travel guidelines.
- There is a strict no smoking policy at any time whilst travelling on Wild N Happy Group Ltd touring vehicles or while engaged in activities conducted under Wild N Happy Group Ltd on an activity/tour. If the client does not comply with the no smoking policy and is not compatible with the general enjoyment and well-being of the members of the activity/tour, Wild N Happy Group Ltd reserves the right to exclude the client from continuing the activity/tour. In such a case, Wild N Happy Group Ltd will not be liable for any refund, compensation or any additional costs incurred by the client. Wild N Happy Group Ltd cannot accept responsibility for the behaviour of others on an activity/tour nor if any activities are curtailed as a result.
12. Limitation of liability
12.1 We will accept liability for the negligence of our staff or agents causing death or physical injury to persons or loss or damage to personal property only to the extent it is obliged under the applicable law. Our obligations, and those of our suppliers providing any service or facility included in an activity/tour, are to take reasonable skill and care to arrange for the provision of such services and facilities. This acceptance of liability is subject to clause c. below.
12.2 In other circumstances we are responsible to you for the proper performance of this contract. This acceptance of liability is subject to clause c. below.
12.3 We shall not be liable for any damage or loss if the failure to carry out the contract is:
- attributable to you.
- attributable to a third party unconnected with the provision of the services contracted for and the event is unforeseeable or unavoidable.
- due to unforeseen and unusual circumstances beyond our control, the consequences of which could not have been avoided even if all due care had to be exercised.
- due to political disputes, border closures, refusal of visas, industrial action, climate or other matters of a similar nature and any other force majeure.
- due to an event which we, even with all due care, could not foresee or forestall.
12.4 Except in cases involving death, injury or illness, any liability covered under clause b. above is limited to 3 times the price paid. In the case of damaged property the liability is limited to a maximum amount equal to the amount paid by or on behalf of the owner of the property. In all cases the Company specifically excludes all liability for indirect or consequential loss or expense including loss of profits and in all cases our liability will be limited in accordance with and/or in an identical manner to the contractual terms of the companies that provide the transportation for your travel arrangements.
12.5 Where your activity/tour arrangements involve travel by air, rail or sea, or hotel accommodation, the compensation is limited by the following international conventions respectively: Warsaw Convention as amended 1955, Bern Convention 1961, Athens Convention 1974 and Paris Convention 1962. We are to be regarded as having all the benefit of any limitation of right to claim or compensation contained in these or any conventions.
12.6 Our acceptance of liability in clauses a and b above is subject to assignment by you of your rights against any agent, supplier or subcontractor which is in any way responsible for the unsatisfactory arrangements or your death or personal injury.
12.7 Flight Notice, Flight Information and EU Blacklist.
This is a notice required by European Community Regulation (EC) No.889/2002.This notice cannot be used as a basis for a claim for compensation, nor to interpret the provisions of the Regulation or the Montréal Convention, and it does not form part of the contract between the carrier(s), us and you, nor part of a claim. No representation is made by the carrier(s) or us as to the accuracy of the contents of this notice.
Air carrier liability for passengers and their baggage:
This information notice summarises the liability rules applied by Community air carriers as required by Community legislation and the Montréal Convention.
- Compensation in the case of death or injury: There are no financial limits to the liability for passenger injury or death. For damages up to 100,000 SDRs (approximately £80,000 / €120,000) the air carrier cannot contest claims for compensation. Above that amount, the air carrier can defend itself against a claim by proving that it was not negligent or otherwise at fault.
- Advance payments: If a passenger is killed or injured, the air carrier must make an advance payment, to cover immediate economic needs, within 15 days from the identification of the person entitled to compensation. In the event of death, this advance payment shall not be less than 16000 SDRs (approximately £13,000 /€19,300).
- Passenger delays: In case of passenger delay, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for passenger delay is limited to 4150 SDRs (approximately £3,300 / €5,000).
- Baggage delays: In case of baggage delay, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for baggage delay is limited to 1000 SDRs (approximately £800/€1,200).
- Destruction, loss or damage to baggage: The air carrier is liable for destruction, loss or damage to baggage up to 1000 SDRs (approximately £800) In the case of checked baggage, it is liable even if not at fault, unless the baggage was defective. In the case of unchecked baggage, the carrier is liable only if at fault.
- Higher limits for baggage: A passenger can benefit from a higher liability limit by making a special declaration at the latest at check-in and by paying a supplementary fee.
- Complaints on baggage: If the baggage is damaged, delayed, lost or destroyed, the passenger must write and complain to the air carrier as soon as possible. In the case of damage to checked baggage, the passenger must write and complain within seven days, and in the case of delay within 21 days, in both cases from the date on which the baggage was placed at the passenger’s disposal.
- Liability of contracting and actual carriers: If the air carrier actually performing the flight is not the same as the contracting air carrier, the passenger has the right to address a complaint or to make a claim for damages against either. If the name or code of an air carrier is indicated on the ticket, that air carrier is the contracting air carrier.
- Time limit for action: Any action in court to claim damages must be brought within two years from the date of arrival of the aircraft, or from the date on which the aircraft ought to have arrived.
- Basis for the information. The basis for the rules described above is the Montreal Convention of 28 May 1999, which is implemented in the Community by Regulation (EC) No. 2027/97 (as amended by Regulation (EC) No. 889/2002) and national legislation of the Member States.
- In accordance with EU directive (EC) no. 2111/2005, Article 9, we are required to bring to your attention the existence of a ‘Community list’ which contains details of air carriers that are subject to an operating ban within the EU Community. The Community list is available for inspection at www.air-ban.europa.eu. In accordance with EU Regulation 2111/2005 we are required to advise you of the actual carrier operating your flight/connecting flight/transfer. We do this by listing carriers to be used or likely to be used on our website. The airline may use wide and narrow-body jets. Any changes to the actual airline after you have received your tickets will be notified to you as soon as possible and in all cases at check-in or at the boarding gate.
13. Complaints by clients
13.1 The Agent shall immediately inform the Principal of any observations or complaints received from customers in respect of the Activity/Tour. This must be put in writing to us within 30 days of the end of the Activity/Tour. The parties hereto shall deal promptly and properly with such complaints.
14. Contract law
14.1 Any dispute arising out of or on connection with the present contract shall be finally settled in accordance with the Courts of the Republic of Ireland only.
14.2 The courts shall apply the provisions contained in this contract and the principles recognized in international trade as applicable to international agency contracts, with the exclusion – subject to article 14.3 hereunder – of national laws. Since the Agent is headquartered in the EEC, the mandatory provisions of the EEC Directive of 18 December 1986 shall also apply.
14.3 The courts shall in any case consider such mandatory provisions of the law of the country where the Agent is established which would be applicable even if the parties submit the agreement to a foreign law. The courts may take the above provisions into account to the extent they embody principles that are universally recognized and provided their application appears reasonable in the context of international trade and/or appear to be relevant for the enforcement of the judgment award.
15. Modifications – Nullity
15.1 In the event that any term or condition contained in this contract is unenforceable or void by operation of law or as being against public policy or for any other reason then such term or condition shall be deemed to be severed from this contract or amended accordingly only to such extent necessary to allow all remaining terms and conditions to survive and continue as binding.
15.2 No addition or modification to this contract shall be valid unless made in writing. However, a party may be precluded by his conduct from asserting the invalidity of additions or modifications not made in writing to the extent that the other party has relied on such conduct.
15.3 The nullity of a particular clause of this contract shall not entail the nullity of the whole agreement, unless such clause is to be considered as substantial, i.e. if the clause is of such importance that the parties (or the party to benefit of which such clause is made) would not have entered into the contract if it had known that the clause would not be valid.
16. Photos, Marketing and Web Cookies
16.1 By taking part in our activities/tours the client consents to us using photos and/or videos of the client for advertising and promotional purposes in any medium we choose. The client grants us a permanent, royalty-free, worldwide, irrevocable licence to use such images for publicity and promotional purposes.
16.2 We may use technology to track the patterns of behavior of visitors to our site. This can include using a “cookie” which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
We collect information about the client for 2 reasons: firstly, to process their booking and second, to provide them with the best possible service. The personal information requested by the company at the time of booking plus any subsequent information is held in its original form and on computer. The information is required to assist the company, employee and any subcontractors to deliver the activity/tour and in maintaining the company’s high standards of delivery.
18. Revising of terms and conditions
Wild N Happy Group Ltd reserves the right to revise and/or alter these terms and conditions at any period, and it is the client’s responsibility to be familiar with them. The latest terms and conditions can always be found on our website www.wildnhappy.ie and will replace any preceding editions.